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Paris Companies Presents at Annual Healthcare Conference

Dave Stern, CEO of Paris Companies, presented as a session leader at the annual healthcare conference of his company's major trade association, TRSA -- the Textile Rental Services Association.  The conference, held in November in East Brunswick, NJ, brought executives from across the nation together to share experiences and knowledge pertinent to laundering and linen management services for the healthcare industry.  Paris Companies is a leading provider of these services to all types of healthcare organizations in the mid-Atlantic region.

Stern's presentation was based on his ongoing implementation of RFID laundry tracking systems across his multi-plant laundering and textile rental company.  Garments and linens are inconspicuously "tagged" with a radio transmitter "chip".  Each chip stores precise garment, user/customer and location information, including a wash history.  A system of scanners automatically tracks the progress of each garment through the plant and uploads relevant data to a central management system.

Although improving the operational efficiency of his plants, Stern feelss that the most important gains are in customer service and satisfaction.  He explains, "The customer service logistics of my company are daunting: tens of millions of textile pieces are laundered yearly and delivered on customized schedules to thousands of customers across four states by a fleet of more than fifty trucks.  My goal is to become so dependable that each individual customer considers Paris to be its own personal laundry.  RFID is a big boost toward our goals of 100% accountability and 100% customer satisfaction."

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